ML Gradient blue

Customer        Journey      Mapping

Are you looking for a way to better understand your customers' experience with your company? Then try customer journey mapping. It helps you to better understand your customers' experience with your company. It visualizes their entire journey - from initial contact to long-term loyalty. This will help you recognize where things are running smoothly and where improvements are needed.

 

Book a Meeting Now

 

Understand your customers better and optimize their experience

 

 

We use a tried-and-tested process to help you find starting points for optimizing customer experiences. Only when you know your customers' goals and their respective information needs at each of your touchpoints and are aware of your own business goals in each customer journey phase will you be able to take action!


Where do you currently stand?

1

Unclear customer needs

Without a precise understanding of your customers' needs, it is difficult to really inspire them.

2

Unknown touchpoints

You don't know exactly where customers come into contact with your brand? Then you are missing out on valuable opportunities.

3

Inconsistent customer experiences

If your brand identity is not consistent throughout, it can be confusing for customers - and they turn away.

How we support you:

1. CUSTOMER RESEARCH & DATA ANALYSIS

We analyze your target group and their behavior to understand what is important to them. To do this, we create targeted buyer personas, because only those who can precisely address the people behind their target group are convincing.

 

2. YOUR INDIVIDUAL CUSTOMER JOURNEY MAP

We visualize all the steps your customers go through - from initial attention to long-term loyalty. This allows you to see where there are problems and where you can optimize.

3. IDENTIFICATION OF PAIN POINTS & OPTIMIZATION POTENTIALS

We show you where customers may drop out or experience frustration - and develop solutions to overcome these hurdles.

4. IMPLEMENTATION & CONTINUOUS OPTIMIZATION


Together, we implement the identified measures and support you in optimizing them in the long term.

Together we can reach your ideal customers.

_ML_Icons_CTA_HubSpot Demo

Experience

With over 12 years on the market, we know all the important levers. We bring an outside perspective and a wealth of experience from similar projects!

_ML_Icons_CTA_HubSpot Demo

B2B Savvy

And best of all: as business economists and marketing experts, we think like you. We can grasp and implement your requirements quickly and pragmatically. So, it's guaranteed not to be technical, but absolutely goal-oriented.

 
 
_ML_Icons_CTA_HubSpot Demo

Hands-on Mentality

When we understand the big picture and know the direction we want to take, we can be very pragmatic! Even the unexpected doesn't upset us. We have always found a solution!

 

Your benefits at a glance

Our joint path to a better customer journey

1. Kick-off Meeting

We get to know your company and your goals.

Book a Meeting Now

2. Data Analysis & Customer Insights

We dive deep into the needs of your customers.

3. Visualization of the Customer Journey

You get a clear overview of your customers' touchpoints.

4. Measures & Optimization

We develop strategies to improve the customer experience.

5. Implementation & Monitoring

We accompany you during the implementation and measure the success.

Let's take your customer experience to the next level together!

Get in touch with us - we look forward to optimizing your customer journey! 🚀

My expectations were far exceeded.

It is clear to see that you have listened and understood us. I am impressed by much of what I have seen and heard today.
Andreas Kohl, JUMAG GmbH

Our HubSpot customers